Tell Us About Your Site
The more specific you are, the faster we can answer. A load profile and a country gets you a sized configuration and a budget price in two business days. “Please send price list” gets you a catalogue.
What to Send
| Your situation | Send us this |
|---|---|
| Residential backup or off-grid | Country, daily kWh, peak kW, hours of autonomy needed, single or three phase |
| C&I peak shaving | Country, 12 months of 15-minute kW data, demand charge rate, whether backup is also needed |
| Telecom site | Number of sites, country, average DC load in amperes, current diesel consumption, grid status |
| Battery retrofit | Inverter make, model, firmware version, photo of the existing battery label |
| Container / utility-scale | Country, required certification, MW and MWh, delivery schedule |
| OEM / ODM | Product line, annual volume, destination markets, brand assets |
Contact
| Channel | Detail |
|---|---|
| Sales & new enquiries | sales@abaxen.com |
| Technical selection | tech@abaxen.com |
| After-sales & RMA | service@abaxen.com |
| Response time | Within 2 business days |
| Languages | English, Chinese |
| Hours | Monday–Friday, 09:00–18:00 GMT+8 |
| Location | Shanghai, China |
We answer by email rather than by phone for first contact, because most enquiries need a load profile or a site list before a phone call is useful. Send the data and we will come back with a sized configuration.
Before You Write
Two things worth knowing up front, so we do not waste your time:
- Grid-code certification is confirmed per project. CE, IEC 62619 and UN38.3 ship as standard; for grid-connected projects in the EU or UK we confirm the certificate package for your country before we quote.
- Tell us who the certificate holder has to be in your tender. If it has to be the manufacturer, say so in the first email and we will confirm what we can provide before you spend time on the bid.
Send an Enquiry
Fill in the form below or email sales@abaxen.com directly. Include the data from the table above and we will reply with a sized configuration rather than a brochure.
If the form does not load, email sales@abaxen.com with the subject line “Site enquiry — [country]”.